Challenging the throwaway society

Challenging the throwaway society – ocean plastics highlight wasteful consumption habits

After years of campaigning by NGOs (Non-governmental organisations), it took a seminal wildlife documentary – Blue Planet II – to get politicians to pay attention to the devastation being wrought by the disposal of plastics. More than eight million tonnes of plastic are discarded into the oceans every year, equivalent to 16 full shopping bags for every metre of the world’s coastline.

Policy experiments have proven remarkably effective. The UK’s plastic bag charge cut usage by 85% and we expect to see similar policy initiatives developed in 2018. Single-use plastic bottles are a likely target, given that a million plastic bottles are sold every minute, but only a small percentage of which are made from recycled materials. There is a potential cost here for companies which have to change their production processes – but it also opens up opportunities for those developing innovative new packaging solutions.

If Socially Responsible Investing is something that interests you and you would like to find out more about it, give us a call.  We would be happy to meet and have a chat with you

Even the Best get it Wrong

I read this little article recently and thought you might find it interesting.

You’ve probably heard of the Ford Mustang, but what about the sorry tale of the Ford Edsel?

The Edsel was originally intended to be Ford’s flagship product in the late 1950s, but it ended up an unprecedented flop and was widely cited as one of the ugliest cars ever made.

Ford had launched many successful models before this, so what went wrong with the Edsel?

Everything went wrong

For one, when Ford began designing the Edsel in 1955, the market was booming, but by the time it launched in 1958, things had changed; the economy was in a downswing and families were looking for smaller and more economical car models.

Another reason for the flop was that Ford had gone all in and marketed the Edsel as the most expensive project in the company’s history. Consumers expected something that would revolutionize transport and were disappointed to find that, despite the hype, it was just a regular four-wheeled automobile after all.

Last but certainly not least was the build of the car itself. Ford had invested heavily in psychological research to ensure that the car would appeal to a particular target group: young families. But it’d neglected to get the basic mechanics of the car right and, after the launch, customers reported several faults, such as uneven acceleration and unreliable breaks.

In the end, Ford lost some $250 million on the development of the Edsel.

Hopefully with your new innovative ideas, nothing will go quite so bad.

Industry takes axe to pension jargon

Bravo for the ABI.

Thousands of changes have been made by pension providers to the documents they give consumer materials, after a two-year industry initiative to make pensions language simpler, clearer and more consistent comes to an end.

The Association of British Insurers (ABI), which lead the initiative, said these “improvements will make it easier for consumers to understand their options at retirement, particularly in the wake of new and sometimes confusing options arising from pension freedoms”.

The changes stem from a guide, called Making Retirement Choices Clear, launched by the ABI in 2016, and will be visible to customers through a number of engagements, including written communications, web pages and in the language used in conversations over the phone.

The ABI said: “Consumers approaching their retirement should now be presented with simpler documents and information that will make their decision-making process a lot smoother, less daunting and more personalised – helping to create better retirement outcomes for all.”

Thousands of written documents were altered to align with the ABI’s simplified terminology, with one firm changing 800 documents alone.

An annuity, for example, is now referred to as a ‘guaranteed income for life’, while a single lump sum was changed to taking the ‘whole pension pot in one go’.

Language that could worry consumers was also softened – for example, changing “we have some warnings we need to give you” to “we want to help you make sure you’re doing the right thing”.

ABI also worked with the Plain English Campaign to initiate the training of all customer facing staff, with thousands already completing in-depth courses, it said.

ABI members also commissioned customer research to align simple language in a way that resonates with the consumers they serve, and initiated engagement with customers up to five years before their set retirement date, rather than six weeks before.

Providers also replaced jargon and unnecessary technical language with visual metaphors and bespoke animations.

For example, one firm now uses an apple tree as a metaphor for a growing pension pot and withdrawal options.

According to the head of retirement policy at the ABI, “it’s been widely acknowledged by the industry, regulators and government that pensions jargon is far too confusing for everyday consumers – even more so with the advent of pensions freedoms”.

He said: “The work being done by the industry to simplify and humanise the language used in retirement communications will give people more confidence and reduce anxiety when they come to making important decisions about their financial future at retirement.”

Well said, Sir.  The lead being given comes not before time.

Now where’s that dictionary gone?

Financial Conduct Authority sees ‘warning signs’ for UK debt

There are “warning signs” about the health of the consumer credit market, the director of supervision at the Financial Conduct Authority (FCA) has said.

Jonathan Davidson said most of the rise in UK debt levels in recent years has been among better off borrowers and stressed this was not harmful to the economy, but he said this still left a large number of people with problems.

He said: “Most borrowers can still comfortably afford their credit. But it’s most – not all. The Bank of England’s financial stability report last year noted that consumer credit has grown rapidly and that, relative to incomes, household debt is high.

“And there are a significant number of households that are in so deep that the slightest sign of rough weather could see them in over their heads.”

Mr Davidson said an example of this trend was in the motor finance sector, where the number of agreements for new and used cars has grown rapidly from around 1.2m in 2008 to 2.3m in 2017.

Recently the FCA published an update on its review on motor finance which found that while its growth had been strongest for consumers with better credit scores, there were concerns about whether firms were properly assessing those with lower scores.

Mr Davidson added: “We are seeing that arrears and default rates, while still low, are on the rise, particularly for higher credit risk consumers. This is despite favourable credit and economic conditions, which begs the question: if we’re seeing this pattern now, what would happen if there was an economic downturn?

“We are also seeing younger people borrowing a lot more relative to their incomes than my, baby boomer, generation. Why is this? It’s because of more student borrowing.

“Our Financial Lives survey showed that 30 per cent of 25-34 year olds have a Student Loan Company loan. It’s because of the higher cost of getting onto the housing ladder. And it’s because of shifting patterns of savings, borrowing and consumption. You don’t need to wait, you can have it now.”

He said many credit card customers are perpetually in debt, and this has prompted the recent rule changes introduced by the regulator around credit card fees are aimed at preventing the warning signs mutating into a crisis.

 

Outsource your memory

You enter the Supermarket.  “Bread, butter, toothpaste, onions. Bread, butter, toothpaste, onions. ”  A nearby customer glances at you quizzically as you mumble your list under your breath.  Twenty minutes later, you leave the store with a cart full of food – but no toothpaste!

Familiar?

You’re not a storage device

One of Lifes’ truisms is that we forget things – whether it’s groceries, someone’s birthday or, horror of horrors, an important meeting – because our brains weren’t designed to store everything perfectly.

To remedy this, maybe we should outsource our memory. And that means writing things down. But it’s more than the trusty shopping list.  That is, all your thoughts and ideas, work-related and home-related, should be committed to the page as they occur.

In a meeting? Get the whiteboard out, scribble on it and take a pic of it before you leave. Profound realization over breakfast? Note down that you need to spend more time with your family.

There’s no ground breaking innovation in jotting things down, but doing so consistently will unload the worries and to-dos from your stressed brain onto a safe place where they won’t be forgotten.

Just be sure to always have a small notepad or your phone at the ready. The latter, which we always have with us, don’t we, has a Notepad App. Specifically for these occurrences. Try it!

 

But don’t forget to look at it !!!!!!

 

 

Digital advice to drive down costs

“Most advisers take the view that the RDR (Retail Distribution Review) which is essence removed commission from investment products, provided the quality of advice but effectively reduced the distribution of it. Most will conduct a face to face fact-finding meeting but finding a way to do it remotely, lowers the cost associated with the advice process.

Less face-to-face doesn’t necessarily impact on the adviser-client relationship, as long as it is face-to-face when it needs to be,” says a prominent member of the IFA community.

Indeed he, – a member of the FCA’s Smaller Business Practitioner Panel since 2014 – sees client home visits being a thing of the past fairly soon.

“Two or three client visits a day is as much as I can do if I’m travelling. But if I’m hosting client meetings from my office I can do six, easily. It’s about the efficiency of labour and the associated impact on costs.

And he adds, Advisers are not as tuned to this as they might be, as they don’t record their time on the whole.

“Recording their time will give them more insight. Combine this with the increased use of digital assistance, and you have reasonable potential to drive costs down without reducing the quality of advice,” he says.